Refund Policy
Last updated: September 2026
1. Failed Transactions & Automated Retries
If your M-Pesa payment is successfully deducted but the telecommunications carrier (such as Safaricom, Airtel, Telkom, Equitel, or Faiba) experiences temporary system latency, your transaction is placed in "Pending" status. Our automated vending queue will safely retry the delivery. If vending fails permanently, a reversal or refund process is initiated.
2. Refund Processing Timeframes
Refunds for confirmed failed orders are processed promptly back to your source M-Pesa account. Depending on mobile network operator clearing times, reversals generally reflect within 1 to 24 hours.
3. User Errors & Wrong Recipient Numbers
QasiNet cannot reverse airtime or data packages that have been successfully vended by the telecom provider to an incorrect phone number entered by the customer. Please review the destination phone number carefully on the checkout confirmation screen before authorizing payment.
4. Support & Dispute Resolution
If your M-Pesa transaction was debited but the status has not updated, visit our Order Tracking page or reach our support team directly at qasinetltd@gmail.com or phone +254 116 209 855.