How can we help you?
Whether you have a question about an airtime or data bundle transaction, need order assistance, or have feedback, our support team is standing by.
Submit a Ticket
Describe your inquiry or order reference in detail and our support team will get back to you promptly.
Sign in to submit a ticket
You need to be logged into your QasiNet account to create and track support tickets. Guest buyers can reach us directly via WhatsApp, phone, or email.
Frequently Asked Questions
Find quick answers to common questions about our airtime and bundle services.
Most transactions (such as Safaricom, Airtel, Telkom airtime and Faiba or Bingwa data bundles) are processed within seconds. In rare cases where there is network congestion with the carrier, it may take up to 3-5 minutes. You can also monitor your live status anytime via our Track Order tool.
Once airtime or a data bundle has been successfully vended by the telecommunications network, the transaction cannot be reversed. Please always double-check the recipient phone number before confirming your M-Pesa payment.
Transactions can fail for reasons such as an M-Pesa timeout, insufficient funds in your M-Pesa wallet, or temporary downtime on the telecom operator's billing node. If a payment succeeds but vending fails, our automated system or support team will ensure your funds are protected and refunded.
Yes! QasiNet fully supports guest checkout. Simply select your service, enter the recipient phone number, pay securely via M-Pesa STK push, and receive your receipt and tracking code instantly.
Transaction limits follow Kenyan telco guidelines (e.g., minimum 5 KES for airtime). All package prices and validity details are clearly displayed before you initiate payment.